Terms of sale
TERMS AND CONDITIONS OF SALE – DU HAMEL
Last updated: 25 June 2025
ARTICLE 1 – GENERAL INFORMATION
The website www.bduhamel.com (hereinafter referred to as the “Site”) is operated by DU HAMEL, a Société par Actions Simplifiée company (SAS) registered with the Paris Trade and Companies Register under number 941 503 211, having its registered office at 229 Rue Saint-Honoré, 75001 Paris, France.
The Site is intended solely for individual consumers residing in France. Accordingly, these Terms and Conditions of Sale (hereinafter “Terms”) are governed by French law.
Publication Director: Benoît DU HAMEL
Website Host: Shopify Inc., whose head office is located at 126 York St., Ottawa, ON K1N 5T5, Canada.
ARTICLE 2 – PURPOSE
These Terms define the rights and obligations of the parties in connection with the sale of products offered by DU HAMEL through the Site, including standard-size garments and made-to-measure clothing.
ARTICLE 3 – PRODUCTS
DU HAMEL offers two categories of products:
Standard products: pre-sized and available from stock.
Made-to-measure products: manufactured according to the customer’s specific measurements and customisation choices.
The essential characteristics of each product are detailed on the respective product pages. Photographs are provided for illustrative purposes only and may not perfectly reflect the final product.
ARTICLE 4 – ORDERS
Placing an order constitutes full and unconditional acceptance of these Terms. Customers are responsible for verifying the accuracy of their orders before confirming them.
DU HAMEL reserves the right to refuse or cancel any order from a customer with whom a previous dispute exists.
ARTICLE 5 – PRICING AND PAYMENT
All prices are stated in euros (€), inclusive of all applicable taxes (incl. VAT). Prices are those in force at the time of order confirmation.
Payment may be made via credit card, Apple Pay, or Google Pay through a secure SSL-encrypted interface managed by Shopify Payments or another PCI-DSS-certified provider.
DU HAMEL does not store any banking information.
ARTICLE 6 – DELIVERY
Products are delivered within metropolitan France via Colissimo or an equivalent service provider.
Estimated delivery times:
Standard products: [TBU]
Made-to-measure products: 3 to 5 weeks from payment confirmation
DU HAMEL shall not be held liable for delays caused by force majeure or carrier-related issues.
ARTICLE 7 – MADE-TO-MEASURE PRODUCTS
Made-to-measure garments are produced based on the customer's specifications (measurements, fabric, style, details).
Customers are solely responsible for the accuracy of the measurements provided.
No returns or refunds shall be accepted for made-to-measure products, in accordance with Article L221-28 of the French Consumer Code.
ARTICLE 8 – RIGHT OF WITHDRAWAL (STANDARD PRODUCTS ONLY)
In accordance with Article L221-18 of the French Consumer Code, the customer has a 14-day withdrawal period from the date of receipt of standard products to cancel the purchase without having to provide any justification.
To exercise this right, customers must notify their intent by email to contact@bduhamel.com. The products must be returned in unused condition, in their original packaging, to the address provided by DU HAMEL.
Return shipping costs shall be borne by the customer.
Refunds will be processed within 14 days of receipt and inspection of the returned goods.
ARTICLE 9 – ALTERATION POLICY
For made-to-measure items, DU HAMEL offers a complimentary alteration reimbursement service of up to €40 (incl. VAT) per product.
Requests must be submitted by email within 15 days of receiving the product, along with a valid invoice from a tailor or by using DU HAMEL's preferred partner network (where available).
ARTICLE 10 – WARRANTIES
All products are covered by:
The legal warranty of conformity (Articles L217-4 et seq. of the French Consumer Code)
The legal warranty against hidden defects (Articles 1641 to 1649 of the French Civil Code)
ARTICLE 11 – PERSONAL DATA PROTECTION
DU HAMEL collects and processes personal data for the purpose of fulfilling customer orders.
In accordance with the General Data Protection Regulation (GDPR), customers have the right to access, rectify, delete, oppose, and port their personal data by writing to contact@bduhamel.com.
Data is retained only for the duration necessary for the fulfilment of its intended purpose.
ARTICLE 12 – COOKIES
The Site uses cookies to enhance the browsing experience. Upon first visit, customers are invited to accept or refuse cookies via a consent banner in compliance with applicable regulations.
ARTICLE 13 – INTELLECTUAL PROPERTY
All content displayed on the Site (including but not limited to text, images, logos) is the exclusive property of DU HAMEL and is protected under intellectual property law. Any unauthorised reproduction or use is strictly prohibited.
ARTICLE 14 – RETENTION OF TITLE
DU HAMEL retains full ownership of the products sold until the customer has paid the purchase price in full.
ARTICLE 15 – FORCE MAJEURE
DU HAMEL shall not be held liable for any failure to perform or delay in performance caused by force majeure, including but not limited to strikes, natural disasters, armed conflict, or disruption of services.
ARTICLE 16 – DISPUTES AND MEDIATION
In the event of a dispute, the customer may seek recourse through an approved mediation service free of charge:
CNPM – Médiation de la Consommation
If mediation fails, the dispute shall fall under the exclusive jurisdiction of the Court of Appeal of Paris.
ARTICLE 17 – GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of France, irrespective of the customer's place of residence or the destination of the goods.